🤝 Client Service Professional & Operations Specialist
Lead client satisfaction, onboarding momentum, and operational excellence across digital marketing and insurance service lines. Full-time position with salary, retention bonuses, and full benefit package.
About The Opportunity
At TNR Business Solutions, client retention and service quality are the backbone of our growth. We are seeking an experienced Client Service Professional & Operations Specialist to lead client communications, manage deliverable timelines, and oversee account operations across our digital marketing agency and insurance service operations.
Key Responsibilities
- Client Account Management: Serve as the primary relationship contact for key accounts, ensuring fast response times and high satisfaction scores.
- Service Delivery Quality Control: Audit web development milestones, SEO reporting schedules, and insurance policy servicing requests.
- Workflow Optimization: Streamline CRM ticketing systems, SLA tracking, and internal team task delegation.
- Retention & Upsell Support: Identify expanding client needs and coordinate with sales producers for smooth account additions.
🎁 Compensation & Employee Benefits
- Competitive Base Salary: $62,000 - $88,000 based on experience and leadership capabilities.
- Retention Bonuses: Quarterly cash bonuses tied to client account health and renewal retention metrics.
- Health Insurance: Comprehensive health, dental, and vision coverage options.
- Paid Time Off: Generous PTO, vacation days, sick leave, and paid company holidays.
Requirements
- 3+ years in client service management, agency account management, or service operations.
- Strong organizational habits with CRM platforms and ticketing systems.
- Empathetic communication style with strong problem-solving initiative.
- Experience in marketing agency or insurance brokerage environments preferred.
📝 Apply for Client Service Professional
Submit your application and resume using the form below.